At Sterluv, we prioritize quality and craftsmanship. Our jewelry is primarily crafted from sterling silver, ensuring durability and timeless elegance.

We work with all leading logistics partners in India to ensure smooth and timely delivery of your Jewellery. It might take us upto 48 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email .

If your order has not been delivered yet and the contact number provided by the courier partner is unreachable, we deeply regret any inconvenience caused. Kindly contact us with your registered phone or email along with your order number, and we will promptly escalate the issue to the shipping partner on your behalf.

Yes, our sterling silver jewelry is hypoallergenic and suitable for most skin types. However, if you have known sensitivities, we recommend consulting with a dermatologist before making a purchase.

Currently, we do not offer customization services. However, our wide range of designs and styles are curated to appeal to various tastes and preferences.

We understand that you might have purchased the jewellery as a gift or would otherwise like to delivery it by a specific date. Please note that we will try our best to deliver your orders in time, but in some cases there might be some delays. Delivery on a specific day or before a specific date can be attempted from our side on a best effort basis, but these are not assured services. Please place the order and instantly send an email to customercare@sterluv.com with your order number and expected delivery date.

To maintain the beauty of your jewelry, we recommend storing it in a cool, dry place away from direct sunlight and moisture. Avoid exposure to harsh chemicals and remove jewelry before engaging in activities such as swimming or exercising. Clean your jewelry regularly with a soft cloth to remove any dirt or oils.

Sorry to hear that you have received an empty box. This can happen either on account of tampering by the delivery personnel or an operations error at our end. Regardless, if you receive an empty box, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.

Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.

Currently, we do not offer international shipping

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving it for a full refund or exchange. Please refer to our Return Policy for detailed instructions on how to initiate a return.

If you have any questions or concerns, our dedicated customer support team is here to assist you. You can reach us via email at [customercare@sterluv.com ] or through our Contact Us page on the website.

Yes, we offer complimentary gift wrapping upon request. Simply select the gift wrapping option at checkout, and your order will be beautifully packaged for that special someone.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our website or the designated courier's website.