At Sterluv, we believe jewelry should be an extension of your life's moments. We stand apart by offering occasion-based collections tailored to your activities and destinations. You won't just find a piece; you'll find the perfect piece for:

• Date Nights and romantic evenings
• Festive Vibes and celebrations
• Office Chic and professional settings
• Bold Statements for when you want to make an impact
• Travel and adventurous looks

We sort everything accordingly, ensuring you can style your look quickly and confidently, no matter where you go.

You will receive real-time updates directly from our automated system.

We will send notifications regarding your order status, including the tracking number once your item ships, to the following:

• WhatsApp: Sent directly to the registered mobile number used to place your order.
• Email: Sent to the email address used for your purchase.

This ensures you have clear, up-to-date tracking information available immediately, whichever channel you prefer!

We offer complimentary standard shipping for all orders.

Sterluv does not charge any fees or shipping costs for standard delivery.

However, if you require faster delivery, you can select our Express Delivery option during checkout. There is an additional, non-refundable charge of Rs. 50 for this expedited service.

We offer a variety of secure and convenient digital payment options at checkout:

• UPI (Unified Payments Interface)
• Credit/Debit Cards (Visa, MasterCard, etc.)
• E-wallets (e.g., Paytm, Google Pay)
• Net Banking

Please note: To ensure a safe and seamless transaction process, we do not currently offer Cash on Delivery (COD).

We recommend a few quick troubleshooting steps:

• Retry the Payment: Often, a simple retry will successfully process the transaction.
• Check Connection: Ensure you have a stable internet connection (Wi-Fi or mobile data). A poor connection is a common cause of failed transactions.
• Verify Details: Double-check that all your card or UPI details are entered correctly and that you have sufficient funds available.
• Try Another Method: If the issue persists, try using an alternative payment method from our available options (Credit Card, Debit Card, UPI, etc.).

For standard delivery, the cost is simply the price of the product—nothing more!

We are pleased to offer complimentary standard shipping on all orders, meaning you do not pay any additional shipping charges.

If you choose Express Delivery at checkout for faster service, a small additional charge of Rs. 50 will apply.

To initiate an exchange, please contact our support team immediately:

• Email: customercare@sterluv.com
• Call/WhatsApp: 9776601320

Our team will guide you through the process of getting the correct item.

Sterluv operates on an Exchange-Only policy. We do not offer refunds, but we are happy to facilitate an exchange within 30 days of delivery under specific circumstances.

Exchange Eligibility

An exchange is only permitted if the product falls under one of the following criteria:

1. Size Issue: If you received the wrong size.
2. Damaged Item: If you received a damaged or defective piece.

Wrong Item: If the product delivered is different from what you ordered.

Currently, Sterluv does not offer personalization or engraving. We concentrate on quickly delivering our distinctive, pre-designed collections, ensuring quality and consistent availability across our occasion categories.

Every piece of Sterluv jewellery includes both a warranty and guaranteed authenticity.

30-Day Warranty: We provide a 30-day warranty against manufacturing defects and issues, giving you peace of mind with your purchase. A dedicated Warranty Card is included with your order.

Authenticity: We guarantee the authenticity of our materials and craftsmanship. A separate Authenticity Card is included to assure you of the quality and genuine nature of your Sterluv piece.

Absolutely not. We believe in complete transparency.

The final amount you see at checkout is the only amount you will pay. There are no hidden fees, service charges, or additional taxes applied after your purchase is complete.

Note: Standard shipping is free, and the small Rs. 50 charge for Express Delivery is clearly indicated and optional.

Finding your perfect fit is easy!

Since sizing varies depending on the type of jewelry (rings, bracelets, necklaces, etc.), we provide detailed sizing information on each product page.

• Rings: Look for our size guide chart on the product page, which includes a printable guide for measuring your finger at home.
• Necklaces & Bracelets: Measurements (in inches or cm) are listed in the product description, often showing the length, plus any extension chain available.

If you have any specific concerns about a size not listed, please reach out to our customer care team before placing your order!

No, our pendants are sold individually. Chains are available as a separate purchase to give you flexibility in choosing your preferred length and style.

The delivery mode depends on the shipping option you select at checkout:

• Standard Delivery: This service is shipped via surface transport (land) and typically takes longer. This option is complimentary (free).
• Express Delivery: This expedited service is shipped via air transport for the quickest delivery possible. A small additional charge applies for this option.

Yes, absolutely! You will receive an immediate order confirmation once your purchase is successfully processed.

This confirmation will be sent directly to the email address and WhatsApp number you provided during checkout. It will include your order number, a summary of the items purchased, and the final cost.